Clear Answers Before Starting
We gathered key questions about recruitment packages, requirements, follow-up, and service steps so you can find answers quickly.
Establishment to Individual
Choose the right section, then open a question to view the related service details.
?What is the domestic labor transfer service
It is a service provided by the Musaned platform, which aims to automate, monitor and improve the transfer of domestic workers' services through innovative technical applications and electronic services targeting service providers and customers. In the event of a request to transfer the service of a worker with a non-domestic occupation, a request to change the occupation will be sent with the request to transfer services automatically to the Ministry of Human Resources and Social Development.
?How much are the government fees for domestic worker transfer services
Service transfer fees are the fees required by government agencies to transfer services, and it is “2,000 riyals” to transfer the worker for the first time, “4,000 riyals” to transfer the worker for the second time, and “6,000 riyals” to transfer the worker for the third time.
?How much does a occupation change service cost
The cost of the occupation change service is 1000 riyals.
?What are the steps to transfer services
The initial request is submitted by the recruitment company, after which the employer must login to the Musaned platform, view the request details, complete the payment process, and attach proof of financial ability . After payment and verification of the client's eligibility, the worker is handed over to the employer and the trial period begins, during which a request to transfer services can be submitted and the passport office can be visited to complete the transfer of services process. * Note: A request to transfer services will be automatically submitted after the probation period ends (without cancellation or replacement) .
?When will the fees of transferring services be paid
After the service request is submitted by the recruitment company, the employer enters the Musaned platform and pays the service fees.
?Who bears the 2.4% deduction from the contract fees for the e-payment process, and upon cancellation, is it deducted from the customer or the office
Recruitment company
?Do I have a probation period when transferring services
The probation period (90 days) begins from the beginning of the contract, and the services are transferred after the end of the probation period (90 days). A request to transfer services can be submitted before the end of the probation period.
?Who bears the worker's salaries during the probation period
The employer, according to the terms of the contract.
?When can the contract be cancelled
As per the cancellation policy in the contract.
?When is the service transfer request sent
A request to transfer services can be submitted during the probation period (90 days), keeping in mind that a request to transfer services will be automatically raised after the probation period ends.
?When can the worker be replaced
The employer can submit a request to replace the worker during the probation period, and the recruitment company has 10 days to provide feedback, replace, or cancel. Note that the employer can submit a replacement request only twice.
?What is the responsibility of the recruitment company
The recruitment company is responsible for the worker until the transfer of services is completed and the cancellation and replacement policy is adhered to.
?How long is the probation period for a domestic worker
The employer has the right to test the domestic worker for a period not exceeding (90) days, during which the employer can verify the occupational competence of the domestic worker and the integrity of his /her personal conduct.
?Can a domestic worker be placed on probation more than once
Worker cannot be placed on probation more than once with the same employer.
?What is the next step after the service transfer request is accepted
Visit the passport office to complete the final procedure and obtain a new residence permit.
?Can I cancel the transfer of services issued from Musaned
The service transfer request cannot be cancelled after the request is completed.
?What is the next step when the status of a service transfer request changes to “Under Final Review”
Visit the General Directorate of Passports branch to complete the final procedure and obtain a new residence permit.
Office Location
Saudi Arabia - Riyadh - Al Hamra - Sheikh Hassan Bin Hussein Bin Ali Road
Customer Support
Working Hours
Saturday - Thursday, 9 AM - 9 PM
